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FAQs

Returns, Refunds + Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange:
  • Your item must be in the same condition that you received it, with all components, and in its original packaging.
  • You will also need the receipt or proof of purchase.

To begin a return or exchange, visit our Returns Center.

If your return or request for an exchange is accepted, you will be able to self-generate a return label. You will also receive instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return or exchange will not be accepted.

For Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not.

If approved for a refund, you will receive a refund to your original payment method, the timeframe of which may be dependent on your financial institution.

For Exchanges:

We will notify you once we’ve received and inspected your return, and let you know if your exchange request is approved or not.

If approved for an exchange, you will receive a special customized discount code that can be applied to your replacement order via the website. If your replacement order costs less than your original purchase, we will refund any pricing difference. The timeframe of your refund to your original payment method may be dependent on your financial institution.

After your replacement order has been successfully placed, you should expect to receive a shipping confirmation email, once the order has been fully processed and is on its way.

If your received item is defective or damaged, please reach out to our customer support team with photos and/or video of any issues, so that we can evaluate the issue.

While we strive to deliver exceptional service, certain factors such as shipping and handling are unfortunately beyond our control, and incidents like this can happen. We’ll work with you to review the issue and make it right.

If you are missing any Carepod parts, or need to replace any, please reach out to our customer support team. Please include your order number, as well as the new replacement part(s) required.

You can cancel your order before it is processed. Once the order is processed, cancellation is no longer possible.

  1. To cancel your order, follow these simple steps:
  2. In your order confirmation email, click on "View your order." You will be redirected to the order information page.
  3. Find the "Order actions" box and click "Cancel order."
  4. Select the reason for cancellation and hit “Proceed”.

You will receive a confirmation email once your order is successfully canceled. If you need further assistance, please reach out to our customer support team.

You can request a return label for your Carepod by visiting this link here.

Ship the product(s) in its original Carepod packaging or an equivalent. The product is best protected during shipping when in its original packaging.

Please be sure to add any packing material where needed, especially if you place the Carepod in a larger box than its original packaging.

You may check the status of your refund by contacting our customer support team. Please be ready with your order number.


Warranty and Extended Protection

Yes, Carepod is covered by a one-year Manufacturer’s Warranty, which covers its main body and components, including its water tank, silicone seal, airguard cover, inner lid cover, and power cord.

The white oscillating wand is covered by a two-year Manufacturer’s Warranty.

Our regular one-year Manufacturer’s Warranty covers any defects in material or workmanship under normal use during the Warranty Period. This includes but is not limited to the Carepod's main unit and its components – print circuit board, body and other accessories such as the water tank, silicone seal, air vent cover, inner lid cover, and power cord. It does not cover issues caused by damage due to misuse or mishandling.

During this Manufacturer’s Warranty Period, Carepod will replace products or parts of a Carepod item that proves defective because of improper material or workmanship, under normal use and maintenance.

The Manufacturer’s Warranty period begins on the date of delivery of your product.

However, you can purchase an Extended Warranty of up to three years with our XCover Protection Plan. Please note that this plan is currently only available for USA and Canada products.


Claiming your product under warranty is easy and straightforward – simply visit this link to get started.


Please reach out to our customer support team. Please include your Order or RMA number.


It is no longer a requirement to register your Carepod products.  However, we will be
needing a proof of purchase before accepting a return/refund claim.


The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. XCover's dedicated team aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.

When you first visit XCover you will need to activate your account. Simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Once your account is activated, visit XCover Claims to get started.

Payments + Shipping

Carepod currently offers free shipping to the following countries:

  • United States (Including Alaska, Hawaii, and Puerto Rico) 
  • Canada 
  • Australia

We currently do not ship to PO Boxes. Our shipping carriers only accept physical street addresses as destinations.

We offer free shipping and returns to the following countries:

  • United States (Including Alaska, Hawaii, and Puerto Rico)
  • Canada
  • Australia

We currently accept Visa, American Express or Mastercard for all transactions.

When your order is ready to be shipped, you'll receive an email notification from Carepod which will include a tracking number you can use to check your order status.

You may also track your order through this link. Please have your order number and the email address associated with your order ready.

Still haven’t received your order within the expected timeframe? Please reach out to our customer support team here, and we’ll look into it for you.

We typically process your order 1-3 business days after your order is received.

In the continental United States, once your order ships, you should receive it successfully within 5 to 7 business days. These times may be impacted during the holiday season due to modified carrier schedules.

Please note that we are currently experiencing peak demand due to the holiday season, and this may impact your order’s delivery time. Orders may take an additional 2–5 business days for delivery, depending on the destination. During peak seasons, there may be an extra 2–3 business days added to processing or delivery times.

You will receive an official shipping confirmation email once your order is on its way. You can also check your order status at any time.

Still haven’t received your order within the expected timeframe? Please reach out to our customer support team here, and we’ll look into it for you.

Humidifiers may be FSA/HSA qualified for reimbursement, but this is fully dependent on your specific FSA/HSA providers. We recommend getting in touch with your provider to confirm.


Wands + Accessories

Your wand’s frequency of replacement will depend on usage and maintenance. Under normal use and gentle care, wands or oscillators typically can last for years.

However, factors such as the proper use of filtered/distilled water only in your Carepod, frequency and mode of cleaning, and overall care can influence their lifespan.

If you require a wand replacement, you can visit this link here.

If you notice any cracks or visual breakage on your humidifier wand, it may be due to prolonged exposure to water inside the wand, repeated physical impact while handling, or internal water accumulation—if you gently shake the wand and hear water inside, this may indicate internal damage. 

Please visit this link here to submit a ticket.


If you notice colored spots on your humidifier wand, it may be due to mineral deposits or impurities in the water over time.

Here are the steps we recommend:

  • Clean the white wand at least once a week. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. 
  • If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only. 
  • Always use filtered or distilled water. Using tap water may result in impurities or mineral deposits that will negatively affect your wand.


Cleaning + Sanitization

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    1. Water tank
    2. Inner lid cover
    3. White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.

Yes, two detachable parts of your Carepod Cube Plus are dishwasher-safe:

  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

If a sanitization cycle is scheduled, the Carepod Cube Plus will automatically start the sanitization process when it reaches a certain low water level.

To schedule it, press and hold the Heater/Sanitize button until you hear a beep.

The left LED will turn solid white, and the right LED will begin blinking red, indicating that the cycle has been successfully scheduled.

Note: The water temperature can reach up to 167°F during the sanitization cycle. Please use caution if you need to check the water inside the tank.

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    1. Water tank
    2. Inner lid cover
    3. White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.

There are two ways to clean your premium humidifier: either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    • Water tank
    • Inner lid cover
    • White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize these two parts in boiling water.
  3. Gently wash only the bottom halfof the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.
  5. Fully dry all parts with a clean towel.

Visit our full guide and video here.

Yes, two detachable parts of your Carepod One are dishwasher-safe:

  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

You can clean your Carepod Mini through gentle handwashing.

  1. Remove two parts from your Carepod:
    • Water tank
    • White wand
  2. Handwash the water tank gently with dish soap and water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip its base only (not the whole wand) into boiling water for 1-2 seconds.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.

No, we recommend gentle hand-washing as the dishwasher’s high heat setting may damage your Mini.

No, we recommend gentle hand-washing only. If you wish to sterilize the white wand, you may dip its base only (not the whole wand) in boiling water for 1-2 seconds.

The Carepod One, Cube, and Cube Plus models can be sterilized.

Two parts of your Carepod are safe for boiling water sterilization: the stainless steel water tank and the stainless steel inner lid cover.

If you’d like to sterilize the white wand, please dip only the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube are dishwasher-safe:

  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

Promotions + Sales

We offer bundle discounts for Carepod Cube Plus, Carepod Cube, Carepod One and Carepod Mini, in case you require Carepods for multiple rooms or indoor spaces.

Very occasionally, we run seasonal promotions. To be the first to find out, you can join Carepod’s email or SMS list.

Normally, promotional codes cannot be stacked with existing promotions. However, if there’s an exception, it will usually be spelled out during the promotion.


You can apply coupon codes at the checkout page.

You will see an input field that says “Discount code or gift card”, where you can add your code. After pressing the “Apply” button, the code should successfully be applied to your order.

Please note that only codes for active promotions will be successful.

Support & Contact

Please email [email protected] for any inquiries related to media or partnerships.


Our Customer Support Team is available to assist you:

Monday - Friday: 9 AM to 5 PM CST

Carepod One

Carepod One is an ultrasonic cool mist humidifier with a 100% stainless steel water tank for simple, intuitive cleaning.

Doctor-invented and filter-free, Carepod is designed to support your immune system and alleviate cold, allergy and flu symptoms by hydrating dry air.

Carepod is ideally used in rooms that are around 500 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

This timing may vary depending on your mist intensity.

Carepod One can run up to a maximum of 20 hours on Mist Level 1, and can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Carepod One weighs 8 lbs, measures in at 10.82” x 10.23” x 9.30” and can be conveniently placed anywhere indoors.


Carepod One uses 110-120V~, 60Hz voltage at 29W.


Here’s how to get started:

  1. Unbox and take out your new Carepod.
  2. Remove the tape securing its lid.
  3. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.
  4. Move your Carepod to your desired space for hydration.
  5. Set your Carepod on top of a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.
  6. Fill the water tank up to the MAX line with filtered / distilled water.
  7. Pull down the wand slightly so it can oscillate properly in the water.
  8. Close the lid.
  9. Connect the power cord.
  10. You're ready to hydrate your room!

Carepod One is ideally used in rooms that are around 500 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use.

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air.  Also, place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.
If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed.

This way, the occupant will not be directly exposed to too much moisture.

If you need to assemble your Carepod One for any reason, here are the steps:

  1. First, lay out all the parts.
  2. There are six: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal, and white center knob.
  3. Press the silicone seal firmly into the inner lid.
  4. Attach the stainless steel inner lid cover.
  5. Secure the inner lid with the white center knob.
  6. Place the water tank inside.
  7. Align the lip of the tank with the lip of the main body.
  8. Lastly, plug the wand into the inner lid.

Visit our full guide and video here.

On the top of your Carepod, there is a main panel with three buttons.

From left to right: Mist, Power, and Timer.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

The Power button allows you to turn on and off your humidifier. It will turn red when it detects a low water level in your humidifier.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

  • Level 1: Four hours
  • Level 2: Six hours
  • Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings.

There are three buttons on the top of your Carepod.

The center button is the Power button. Press this once to begin hydrating your room.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

The best water for your Carepod is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

*Please note:* Tap water contains impurities and minerals that may leave a white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Yes, reverse osmosis water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.


On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Located around the Mist button are three LED light bars.

These bars will turn green to show the humidity level your humidifier is set to. Press the Mist button to adjust the humidity level.

  • Level 1: Low humidification (First bar is green)
  • Level 2: Medium mist (First two bars are green)
  • Level 3: High mist (All bars are green)

On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Located around the Timer button are three LED light bars. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

  • Level 1: Four hours (First bar is green)
  • Level 2: Six hours (First two bars are green)
  • Level 3: Eight hours (All bars are green)

As time passes, the Timer LED lights will change levels to show how much time is left.

For example, if you set Carepod to Level 2 (six hours), after two hours, the bars will light up at Level 1 to show that there are four hours left.

We do not recommend adding essential oils to your Carepod unit, as oils may negatively affect the stainless steel tank and internal components.

On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Look at the center button, the Power button.

  • Level 1: Lowest water level (First bar is green)
  • Level 2: Medium water level (First two bars are green)
  • Level 3: Full water level (All bars are green)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled/filtered water to the MAX line in the water tank.

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.

For best performance, you may swap out for fresh water every 48 hours.

We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

As an additional tip, you can decrease Mist intensity to Low (Level 1).

You can also use the timer feature to schedule a runtime between 4 to 8 hours based on your preference. 


There are two ways to clean your premium humidifier: either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    • Water tank
    • Inner lid cover
    • White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize these two parts in boiling water.
  3. Gently wash only the bottom halfof the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.
  5. Fully dry all parts with a clean towel.

Visit our full guide and video here.

Two parts of your Carepod can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod One are dishwasher-safe:

  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

Take a look at the three indicator light bars around the Power button.

Check the status:

  • Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear.
  • Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
    • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a support ticket.
  • Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.

Take a look at your Timer button.

  • Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.

  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link here to submit a support ticket.

Try these solutions:

  • Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, press the Mist button to decrease the intensity level for a more gentle mist.


Try these solutions:

  • Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double check with an alternate device.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
  • Check the inner lid cover and orange silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid using the white knob in the center.
  • Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

You can also reassemble your humidifier by following this guide here.

We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator bar turns green.

At the moment, there is no option to turn off lights on your Carepod.

If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings.

The slight change in direction will increase your comfort level regarding the lights, and due to the power of Carepod’s humidifying mist, will not affect the full hydration of your bedroom.

The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist.

The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not above) the MAX fill line of the stainless steel water tank.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid, using the white knob in the center.
  • Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

You can also reassemble your humidifier by following this guide here.

Carepod Mini

Carepod Mini is an ultrasonic humidifier with a filter-free water tank for simple, easy cleaning. The Mini helps to hydrate cozy spaces up to 350 sq. ft., bringing fresh, healthy and clean air to nurseries, bedrooms, and indoor spaces everywhere.

Key benefits:

  • Remarkably simple 2-piece design for hassle-free cleaning
  • Hydrates the air in your home to fight allergies and dry skin
  • Improves air quality and eases congestion, providing a better night’s sleep for the entire family

Carepod Mini is ideally used in rooms that are around 350 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.


This timing may vary depending on your mist intensity.

Carepod Mini can run up to a maximum of 20 hours on Mist Level 1. Mini can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

**Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

Carepod Mini weighs 2.5lbs, measures 4.53’’ x 11.4’’ x 9.33”, with a water tank capacity of 2.8L.


Carepod Mini operates on 100-240V~, 60Hz. It consumes 25W.


If you need to reassemble the humidifier for any reason, here are the steps:

  1. First, lay out all the parts.
  2. There are six parts: Power Cord, Water Tank, Control Panel Lid, Inner Lid, Silicone Seal, and Wand.
  3. Press the silicone seal firmly into the control panel lid.
  4. Align the Inner Lid with the Control Panel Lid and firmly attach them together.
  5. Plug the wand into the inner lid.
  6. Lastly, connect the Power Cord to the designated port on the Lid Handle. Then, plug the other end into a power outlet.

Here’s how to get started:

  1. Unbox and take out your new Carepod.
  2. Lift the lid of the humidifier.
  3. Remove the tape securing its lid. 
  4. Attach the white wand into the inner lid.
  5. Move your Carepod to your desired space for hydration.
  6. Set your Carepod on top of a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.
  7. Fill the water tank up to the MAX line with filtered / distilled water.
  8. Close the lid.
  9. Connect the power cord to the handle.

Carepod Mini is ideally best used for rooms that are around 350 square feet.

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.
Take care to place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming towards the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

On the top of your Carepod, there is a main panel with three buttons.

From left to right: Mist, Power, and Timer.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

The Power button allows you to turn on and off your humidifier. It will turn red when it detects a low water level in your humidifier.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

  • Level 1: Four hours
  • Level 2: Six hours
  • Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings.

There are three buttons on the top of your Carepod.

The center button is the Power button. Press this once to begin hydrating your room.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

The best water for your Carepod is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave a white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Yes, RO (reverse osmosis) water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.


You can clean your Carepod Mini through gentle handwashing.

  1. Remove two parts from your Carepod:
    • Water tank
    • White wand
  2. Handwash the water tank gently with dish soap and water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip its base only (not the whole wand) into boiling water for 1-2 seconds.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.


No, we recommend gentle hand-washing only. If you wish to sterilize the white wand, you may dip its base only (not the whole wand) in boiling water for 1-2 seconds.


No, we recommend gentle hand-washing as the dishwasher’s high heat setting may damage your Mini.


Try these solutions:

  • Don’t forget to make sure it’s plugged in with a working power outlet – you can double check with an alternate device.
  • Check for any visible damage on the power cord.

If the issue persists even after plugging into a working power outlet, whether there's visible damage or not, please visit this link here to submit a support ticket.

Take a look at the three indicator light bars around the Power button.

Check the status:

  • Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear.
  • Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand.
    • To troubleshoot: Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a support ticket.
  • Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.


Take a look at your Timer button.

  • Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.

  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link here to submit a support ticket.


Try these solutions:

  • Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.

  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.

  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.

  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.

  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, you can press the Mist button to decrease the intensity level for a more gentle mist.


Try these solutions:

  • Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double check with an alternate device.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.


We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator bar turns green.

The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist.

The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not above) the MAX fill line of the stainless steel water tank.

At the moment, your Carepod Mini's lights will automatically dim after a few seconds, but there is no option to completely turn them off.

If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings.

The slight change in direction will increase your comfort level regarding the lights, and due to the power of Carepod’s humidifying mist, will not affect the full hydration of your bedroom.


The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

  • Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses.
  • Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

Currently, there is no option to use essential oils with the Carepod Mini.


Look at the middle button on your humidifier, the Power button.
When the first bar is illuminated green, your Carepod is at the lowest water level. When there are two green bars, the humidifier is at the medium water level. Lastly, three green bars means that the humidifier tank is full.

Carepod Cube Plus

Carepod Cube Plus is an ultrasonic dual cool and warm-mist filter-free humidifier with a 100% stainless steel water tank for simple, intuitive cleaning. Doctor-invented and filter-free, Carepod helps to hydrate up to 700 sq. ft., bringing fresh, healthy and clean air to living rooms, bedrooms, offices, and indoor spaces everywhere.

Key benefits:

  • 2-piece dishwasher safe design for hassle-free cleaning
  • Stainless steel anti-mold interior for 99% sterilization
  • New built-in heat sanitization technology for extra bacteria-killing support.
  • Auto-humidity controls keep your space perfectly hydrated.
  • Night mode turns off lights for better, even more restful sleep time.
  • Enjoy better breathing, improved sleep, and healthier skin

Carepod Cube Plus is ideally used in rooms that are around 700 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

This timing may vary depending on your mist intensity.

Carepod Cube Plus can run up to a maximum of 32 hours on Mist Level 1. It can run up to a maximum of 12 hours on Mist Level 3, the highest intensity setting.

Carepod Cube Plus weighs 8lbs, measures 9.84” x 9.84” x 11.81”, with a water tank capacity of 4.2L.

Carepod Cube Plus operates on 110-120V, 60Hz. It consumes 29W in its cool-mist mode, and 150W in its warm-mist mode.

Here’s how to get started:

  1. Unbox and take out your new Carepod.
  2. (Optional step) Attach the four legs with the included screws. Screwdriver not included.
  3. Lift the lid of the humidifier.
  4. Remove the tape securing its lid.
  5. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.
  6. Move your Carepod to your desired space for hydration.
  7. Set your Carepod on top of a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.
  8. Fill the water tank up to the MAX line with filtered/distilled water.
  9. Gently pull the white wand down, toward the direction of the tank.
  10. Close the lid.
  11. Connect the power cord.

Carepod Cube Plus is ideally best used for rooms that are around 700 square feet.

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

Take care to place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming toward the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

If you need to assemble your Carepod Cube Plus for any reason, here are the steps:

  1. First, lay out all the parts.
  2. There are six parts: the main Carepod body, stainless steel water tank, inner lid cover, white wand, silicone seal and white center knob.
  3. Lift the lid gently.
  4. Press the silicone seal firmly into the inner lid.
  5. Attach the stainless steel inner lid cover.
  6. Secure the inner lid cover with the white center knob.
  7. Place the water tank inside.
  8. Align the lip of the water tank with the lip of the main body.
  9. Lastly, plug the wand into the inner lid.

On the top of your Carepod Cube Plus, there is a main panel with four buttons.
From left to right: Power, Mist/Auto, Timer/Night Mode, and Heater/Sanitize.

The Power button allows you to turn on and off your humidifier. Press this once to turn your Carepod Cube Plus on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds. Please note that the Power LED light will turn red when it detects a low water level in your humidifier.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

The Auto mode will set your Carepod to run at medium-level mist. It will automatically turn on or off by detecting your room’s humidity levels, and will continuously hydrate to reach a range of 40%-60% RH.
To turn this mode on, tap and hold the button. All three (3) LED lights will turn white when active.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

  • Level 1: Four hours
  • Level 2: Six hours
  • Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings. Please note that the LED indicator lights will change as time passes to indicate how much time is remaining. Not setting the Timer means continuous operation, until water runs out.

The Night mode will turn off all lights, Alert sounds will remain.
To turn on Night mode, tap and hold the button.
To end Night mode, when it’s active, simply tap any button on the humidifier’s control panel.

The Heater button turns on warm mist. Tap the button to activate this mode. The first LED light will turn white once the heater mode is on.

The Heater/Sanitize button allows you to schedule a sanitization cycle that automatically starts at a certain water level. To schedule it, tap and hold the Heater/Sanitize button until the unit beeps.

The left LED will turn solid white, and the right LED will begin blinking red to indicate the successful scheduling of a cycle.

The first button is the Power button. Press this once to turn your Carepod on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

Press the Power button, and then press the Heater/Sanitize button. The first LED light will turn while, once the Heater mode is on.

Water temperature will increase gradually to between 100.4°F to 111°F (38°C to 44°C), over the course of 30-60 minutes. During the colder months, we recommend adding lukewarm or warm distilled or filtered water (around 86°F / 30°C) to produce heated mist more immediately.

For increased safety, the Cube plus’ water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

If you press the Heater/Sanitize button again, the white alert bars will turn off and switch to cool mist.

The best water for your Carepod is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave a white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Yes, RO (reverse osmosis) water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.

Carepod Cube Plus uses a unique patented process of heat pasteurization to sanitize the humidifier. It gets rid of harmful bacteria in just a 2-hour cycle. This new feature has been added for additional hygiene + extra peace of mind.

Note: After the heat sanitizing cycle ends, don’t forget to let the tank cool down, before tossing the leftover water and refreshing with new filtered water.

Night mode will turn off all lights while keeping alert sounds active.

To turn on night mode, tap and hold the button.

To end night mode, simply tap any button on the humidifier’s control panel.

Once the sanitization cycle is complete, the two blinking LED lights will turn solid red.

To return to normal operating mode, discard the remaining water from the cycle. Be sure to wait for the cool-down period before handling the water tank. When ready, fill the water tank with fresh distilled or filtered water. Tap the Heater/Sanitize button to reset the humidifier.

Please note that it is normal to have 2 inches of water remaining in the tank after a cycle is completed.

No, the Carepod Cube Plus does not sanitize the air. Instead, it sanitizes the internal parts of the humidifier, including the water tank, wand, and stainless steel cover.

This applies pasteurization to kill harmful bacteria and pathogens within a 2-hour cycle at a temperature of 158°F(70°C).

This extra level of hygiene results in greater peace of mind.

To turn on Auto-humidity, simply tap the Mist/Auto button until all three LED lights turn white.

The auto mode will set your Carepod to run at a medium-level mist. It will automatically turn the mist on or off by detecting your room’s humidity levels, continuously hydrating to reach a range of 40-60% relative humidity.

Please note that humidity levels are measured by Carepod’s built-in hygrometer. Measurements may fluctuate depending on where your humidifier is placed within the room.

On the top of your Carepod Cube Plus, there is a main panel with four buttons. From left to right: Power, Mist/Auto, Timer/Night Mode, and Heater/Sanitize.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Located around the Mist button are three LED light bars. These bars will turn white to indicate the humidity level your humidifier is set to.
Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

On the top of your Carepod Cube Plus, there is a main panel with four buttons. From left to right: Power, Mist/Auto, Timer/Night Mode, and Heater/Sanitize.

Located on top of the Timer button are three LED lights. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

  • Level 1: Four hours (First light is white)
  • Level 2: Six hours (First two lights are white)
  • Level 3: Eight hours (All lights are white)

As time passes, the Timer LED lights will change levels to show how much time is left.

For example, if you set Carepod Cube Pus to Level 2 (six hours), after two hours, the lights will turn white at Level 1 to show that there are four hours left.

Find the Power button, located on the top of your Carepod Cube Plus. The LED lights will indicate the level of water remaining in the stainless steel tank.

  • Level 1: Lowest water level (First light is white)
  • Level 2: Medium water level (First two lights are white)
  • Level 3: Full water level (All lights are white)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled or filtered water to the MAX line (but not above the MAX line).

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.
For best performance, you may swap out for fresh distilled or filtered water every 48 hours..

We do not recommend adding essential oils to your Carepod unit, as oils may negatively affect the stainless steel tank and internal components.

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    1. Water tank
    2. Inner lid cover
    3. White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.

Two parts of your Carepod can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube Plus are dishwasher-safe:

  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The temperature of Cube plus’ warm mist ranges from 100.4°F to 111°F (38°C to 44°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for quicker results.

For increased safety, the Cube plus’ water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

If you scheduled a sanitization cycle, it will start automatically. The left LED will turn solid white, and the red LED will blink to indicate the cycle has been successfully scheduled.

To troubleshoot, follow these steps:

  • Check the Heater/Sanitize button: Two blinking red LEDs should indicate that the sanitization cycle is active.
  • Check the water level: The cycle will only begin once the water reaches a programmed low level.

Note: The water temperature may reach up to 167°F during the sanitization cycle. Please use extreme caution if you need to check the water inside the water tank.

Take a look at the three indicator lights above the Power button.

Check the status:

  • Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear.
  • Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
    • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a support ticket.
  • Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.

Take a look at your Timer button.

  • Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.
  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link here to submit a support ticket.

Try these solutions:

  • Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, you can press the Mist button to decrease the intensity level for a more gentle mist.

Try these solutions:

  • Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double check with an alternate device.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
  • Check the inner lid cover and silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid using the white knob in the center.
  • Silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid, using the white knob in the center.
  • Silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator dot turns green.

The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist.

The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not above) the MAX fill line of the stainless steel water tank.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

  • Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses.
  • Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

Carepod Cube

Carepod Cube is an ultrasonic dual cool and warm-mist filter-free humidifier with a 100% stainless steel water tank for simple, intuitive cleaning. Doctor-invented and filter-free, Carepod helps to hydrate up to 700 sq. ft., bringing fresh, healthy and clean air to living rooms, bedrooms, offices, and indoor spaces everywhere.

Key benefits:

  • 2-piece dishwasher safe design for hassle-free cleaning
  • Stainless steel anti-mold interior for 99% sterilization
  • Enjoy better breathing, improved sleep, and healthier skin

Carepod Cube’s ultrasonic oscillator (white wand) creates warm mist safely by heating water at a low, family-safe temperature.

The temperature of Cube’s warm mist ranges from 100.4°F to 111°F (38°C to 44°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for immediate results.

For increased safety, the Cube’s water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

Carepod Cube is ideally used in rooms that are around 700 square feet. We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.


This timing may vary depending on your mist intensity.

Carepod Cube can run up to a maximum of 32 hours on Mist Level 1. Cube can run up to a maximum of 12 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Carepod Cube weighs 8lbs, measures 9.84” x 9.84” x 11.81”, with a water tank capacity of 4.2L.


Carepod Cube operates on 110-120V, 60Hz. It consumes 29W in its cool-mist mode, and 100W in its warm-mist mode.


Here’s how to get started:

  1. Unbox and take out your new Carepod.
  2. (Optional step) Attach the four legs with the included screws. Screwdriver not included. 
  3. Lift the lid of the humidifier.
  4. Remove the tape securing its lid. 
  5. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.
  6. Move your Carepod to your desired space for hydration.
  7. Set your Carepod on top of a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.
  8. Fill the water tank up to the MAX line with filtered / distilled water.
  9. Gently pull the white wand down, toward the direction of the tank. 
  10. Close the lid.
  11. Connect the power cord.

Carepod Cube is ideally best used for rooms that are around 700 square feet.

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

Take care to place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming towards the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

If you need to assemble your Carepod Cube for any reason, here are the steps:

  1. First, lay out all the parts.
  2. There are six parts: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal and white center knob.
  3. Lift the lid gently.
  4. Press the silicone seal firmly into the inner lid.
  5. Attach the stainless steel inner lid cover.
  6. Secure the inner lid cover with the white center knob.
  7. Place the water tank inside.
  8. Align the lip of the water tank with the lip of the main body.
  9. Lastly, plug the wand into the inner lid.

On the top of your Carepod Cube, there is a main control panel with four buttons.

From left to right: Power, Mist, Timer, and Heater.

The Power button allows you to turn on and off your humidifier. Press this once to turn your Carepod Cube on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds. Please note that the Power LED light will turn red when it detects a low water level in your humidifier.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

  • Level 1: Four hours
  • Level 2: Six hours
  • Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings. Please note that the LED indicator lights will change as time passes to indicate how much time is remaining. Not setting the Timer means continuous operation, until water runs out.

There are four buttons on the top of your Carepod Cube.

The first button is the Power button. Press this once to turn your Cube on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

Press the Power button, and then press the Heater button. When the white alert bar on the Heater button appears, the heating function is turned on.

The temperature of Cube’s warm mist ranges from 93.2°F to 104°F (34°C to 40°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for immediate results.

For increased safety, the Cube’s water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

If you press the Heater button again, the white alert bars will turn off and switch to cool mist. Please note that if Carepod detects a low water level, its heating function will automatically shut off for safety.

The best water for your Carepod is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave a white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Yes, RO (reverse osmosis) water can be added to Carepod for hydration use, as long as it’s not being filtered inside of the humidifier.


On the top of your Carepod Cube, there is a main panel with four buttons. From left to right: Power, Mist, Timer, and Heater.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Located around the Mist button are three LED light bars. These bars will turn white to indicate the humidity level your humidifier is set to.

Press the button to cycle to the next level of intensity.

  • Level 1: Low mist
  • Level 2: Medium mist
  • Level 3: High mist

On the top of your Carepod Cube, there is a main panel with four buttons. From left to right: Power, Mist, Timer, and Heater.

Located around the Timer button are three LED lights. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

  • Level 1: Four hours (First light is white)
  • Level 2: Six hours (First two lights are white)
  • Level 3: Eight hours (All lights are white)

As time passes, the Timer LED lights will change levels to show how much time is left.

For example, if you set Carepod Cube to Level 2 (six hours), after two hours, the lights will turn white at Level 1 to show that there are four hours left.


Find the Power button, located on the top of your Carepod Cube. The LED lights will indicate the level of water remaining in the stainless steel tank.

  • Level 1: Lowest water level (First bar is green)
  • Level 2: Medium water level (First two bars are green)
  • Level 3: Full water level (All bars are green)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled or filtered water to the MAX line (but not above the MAX line).

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.

For best performance, you may swap out for fresh distilled or filtered water every 48 hours.

We do not recommend adding essential oils to your Carepod unit, as oils may negatively affect the stainless steel tank and internal components.

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

  1. Remove three parts from your Carepod.
    1. Water tank
    2. Inner lid cover
    3. White wand
  2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
  3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge, or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
  4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier inner lid.
  5. Fully dry all parts with a clean towel.

Two parts of your Carepod can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube are dishwasher-safe:


  • Stainless steel water tank
  • Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

  • Use gentle dish detergents, as harsh detergents can impact materials over time.
  • Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
  • Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The temperature of Cube’s warm mist ranges from 93.2°F to 104°F (34°C to 40°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for quicker results.

For increased safety, the Cube’s water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

Take a look at the three indicator light dots above the Power button.

Check the status:

  • Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds and this alert should disappear.
  • Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
    • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a support ticket.
  • Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.

Take a look at your Timer button.

  • Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.

  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link here to submit a support ticket.

Try these solutions:

  • Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.

  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.

  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.

  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket. 

  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, you can press the Mist button to decrease the intensity level for a more gentle mist.


Try these solutions:

  • Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alternate device.
  • Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
  • Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
  • Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues, or hear the rattling of water, please visit this link here to submit a ticket.
  • Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
  • Check the inner lid cover and orange silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid using the white knob in the center.
  • Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

Check three pieces to make sure that they are accurately positioned:

  • Water tank: Lip of the tank is aligned with the lip of Carepod’s main body.
  • Inner lid cover: Fully push cover into the inner lid, using the white knob in the center.
  • Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator dot turns green.

At the moment, there is no option to turn off the lights on your Carepod.

If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings.

The slight change in direction will increase your comfort level regarding the lights, and due to the power of Carepod’s humidifying mist, will not affect the full hydration of your bedroom.

The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist.

The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not above) the MAX fill line of the stainless steel water tank.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

  • Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses. 
  • Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

XCover FAQ Page

We’ve partnered with XCover (formerly Clyde) to allow you to purchase extended Protection Plans for Carepod products when you shop directly from our website (which offers an additional warranty period of one year, two years, or three years after your Manufacturer’s Warranty expires).

XCover handles claims covered by your Protection Plan.


XCover encourages merchants to publish FAQs pages on their own websites to
educate customers on the benefits of XCover Protection Plans. We recommend
picking out five to ten of the FAQs listed below.
To remain compliant with all warranty industry regulations, you must use the
language provided, which has been pre-approved by our compliance teams.
Publishing unapproved copy could result in program suspension until language is
revised.

For Carepod Mini, One and Cube, you may purchase XCover Protection Plans with the following extended warranty options:

  • Covering operational failure, mechanical and electrical breakdowns after the Manufacturer's Warranty expires
  • Replacement of the product

Protection Plan options are available for one-year, two-year and three-year periods, which will cover your product after the Manufacturer’s Warranty expires.

Please note that this plan is currently only available for USA and CA.*


There are two ways to add a Protection Plan to your product:

  • Carepod Website
    • You can choose the Xcover Protection Plan option at checkout when purchasing your product
  • Directly from XCover’s customer portal
    • It will be necessary to create an XCover account in order to purchase a plan this way. You must use the same email address that was used when purchasing your product from Carepod when creating an account to link to your Carepod sales order.


Once you purchase a Protection Plan with us, you can check out exactly how you normally would. You will receive a confirmation email from us for your purchase, as well as a separate email from XCover with additional information, with a link to their Terms and Conditions page.


Each XCover Protection Plan is backed by an insurance policy. For additional details, please see the "Insurance Securing this Plan" Section of your Plan's Terms and Conditions, which should be linked to from your XCover email.


Your protection plan will be automatically canceled and refunded if you return your product during our return policy period and no additional claims have been processed.


The Protection Plan does not cover:

  • Accidental damage
  • Cosmetic damage, like scratches or dents that do not impact your product's functionality
  • Damage from third-party assembly or third-party maintenance of your product
  • Loss or theft
  • Other exclusions may apply. Please visit XCover’s Terms & Conditions page.


You can view the detailed XCover Terms & Conditions here.


The Protection Plan is available to you, if all of the following is true for you:

  • You are a customer, located in the United States of America or Canada (excluding territories)
  • You purchased your product directly from the Carepod website
  • There are at least 60 days remaining in the Manufacturer’s Warranty period
  • You are located outside of the United States of America or Canada 
  • You purchased your product from a third-party seller, or from another place that’s not the Carepod website
  • After a product breakdown occurs
  • There are fewer than 60 days remaining in your product’s Manufacturer’s Warranty period

Yes, you can file multiple claims using your Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price. If your claim is approved for a full reimbursement or replacement product, then your contract is fulfilled. You will have the option to purchase a new protection plan for your replacement on XCover.


There are no deductibles.


Yes, this Protection Plan may be transferred to any person in the United States. To initiate the transfer of a Protection Plan, contact our partner at XCover.


No, this Protection Plan does not cover for loss or theft.


Yes, plans may be canceled by contacting our customer support team.


The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. XCover's dedicated team aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.

When you first visit XCover you will need to activate your account. Simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Once your account is activated, visit XCover Claims to get started.

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