FAQs

We offer bundle discounts for up to three units of the same model — Carepod Cube Plus, Carepod One Plus, Carepod One Plus with Stand, Carepod One, and Carepod Mini, in case you require Carepods for multiple rooms or indoor spaces. This is perfect for homes or indoor spaces with multiple rooms.

Very occasionally, we run seasonal promotions. Be sure to select the correct shopping region (US, CA, or AU) on our website to view any offers available to you.

Want to be the first to hear about exclusive offers? Join Carepod’s email or SMS list here.

You can apply coupon codes at the checkout page.

You will see an input field that says “Discount code or gift card”, where you can add your code. After pressing the “Apply” button, the code should successfully be applied to your order.

Please note that only codes for active promotions will be successful.

There are a few reasons why a discount code might not work:

• During website promotional periods, such as our Black Friday or seasonal sales, discount codes are auto-applied at checkout to reflect the active sale. These offers cannot be stacked with other discount codes.

• To use a new or different discount code instead, its value must be higher than the auto-applied sale discount.

If you're still experiencing issues, our Customer Support Team is here to help! 

Please email us at [email protected], and include key details such as the discount code you’re trying to use and any error message shown at checkout. This will help us resolve the matter more quickly.

Our promotions are typically intended for new customers or new orders within the promotion period.

If you have questions regarding a recent order or promotion, we're happy to provide additional guidance. Please email us at [email protected] and include your Order Number along with the sale or discount code you're referring to.

Unfortunately, once a promotion has ended, we're unable to extend or apply the discount retroactively.

Very occasionally, we run seasonal promotions. Be sure to select the correct shopping region (US, CA, or AU) on our website to view any offers available to you.

Want to be the first to hear about exclusive offers? Join Carepod’s email or SMS list here.

Gift cards aren’t available for purchase just yet, but the good news is—we’re actively working on launching digital gift cards soon!

Join our email or SMS list here to be the first to know when they go live.

Carepod currently offers free standard shipping to the following countries:

• United States (Including Alaska, Hawaii, and Puerto Rico) 
• Canada 
• Australia

We currently do not ship to P.O. boxes. Our shipping carriers only accept physical street addresses as destinations.

We offer free standard shipping and returns to the following countries:

• United States (Including Alaska, Hawaii, and Puerto Rico)
• Canada
• Australia

We currently do not offer expedited shipping, as free standard shipping is included for all orders to the USA, Canada, and Australia. 

While we understand the need for additional delivery options, our shipping methods are designed to provide reliable service without additional costs to customers.

To ensure timely delivery during peak or holiday seasons, we recommend placing orders early to account for potential processing or carrier delays.

We typically process your order within 1-3 business days after your order is received. In the continental United States, once your order ships, you should receive it successfully within 5 to 7 business days. 

You will receive an official shipping confirmation email once your order is on its way. You can also check your order status at any time. 

Please note: When you check your order status, tracking updates may sometimes appear delayed or unchanged due to carrier processing times. Don't worry, we’re monitoring shipments closely and working with our partners to move everything along as safely and quickly as possible.

Still haven’t received your order within the expected timeframe? Please reach out to our Customer Support Team, and we’ll look into it for you.

There are several reasons why shipping delays might occur, including:

• Weather conditions: Extreme weather can affect transit times.

• Unforeseen circumstances: These circumstances can include supply chain disruptions or increased demand during peak or holiday seasons.

We recommend contacting the carrier directly for further details regarding your shipment. 

You can find the carrier's contact information and tracking details in your shipping confirmation email or by using our tracking portal.

If you need additional support, don’t hesitate to reach out to us!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange:

• Your item must be in the same condition that you received it, with all components, and in its original packaging.
• You will also need the receipt or proof of purchase.

To begin a return or exchange, visit our Returns Center.

If your return or request for an exchange is accepted, you will be able to self-generate a return label. You will also receive instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return or exchange will not be accepted. Be sure to keep a copy of the drop-off receipt as proof that the item has been returned.

For Refunds:

• We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not.
• If approved for a refund, you will receive a refund to your original payment method, the timeframe of which may be dependent on your financial institution.

For Exchanges:

• Once we’ve received and inspected your return, we’ll proceed with placing your replacement order.
• After the replacement order has been processed and is on its way, you’ll receive a shipping confirmation email with tracking details.

If your received item is defective or damaged, please reach out to our Customer Support Team with photos and/or video of any issues, so that we can evaluate the issue.

While we strive to deliver exceptional service, certain factors, such as shipping and handling, are unfortunately beyond our control, and incidents like this can happen. We’ll work with you to review the issue and make it right.

If you are missing any Carepod parts or need to replace any, please reach out to our Customer Support Team. Please include your Order Number, as well as the new replacement part(s) required.

You can request a return label for your Carepod by visiting this link here.

Please ship the product(s) in its original Carepod packaging or an equivalent. The product is best protected during shipping when in its original packaging.

Please be sure to add any packing material where needed, especially if you place the Carepod in a larger box than its original packaging.

Yes, Carepod is covered by a One-year Manufacturer’s Warranty, which covers its main body and components, including its water tank, silicone seal, airguard cover, inner lid cover, and power cord.

The white oscillating wand is covered by a Two-year Manufacturer’s Warranty.

Our regular One-year Manufacturer’s Warranty covers any defects in material or workmanship under normal use during the warranty period. This includes the Carepod's main unit and its components – such as the water tank, silicone seal, air vent cover, inner lid cover, and power cord. It does not cover issues caused by damage due to misuse or mishandling.

During this manufacturer’s warranty period, Carepod will replace product(s) or part(s) of a Carepod item that prove defective because of improper material or workmanship, under normal use and maintenance.

The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed. Please visit this link to get started with your claim. 

You will need to activate your account. Simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

XCover's dedicated team aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.

Yes, two detachable parts of your Carepod Cube Plus are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

If a sanitization cycle is scheduled, the Carepod Cube Plus will automatically start the sanitization process when it reaches a certain low water level.

To schedule it, press and hold the Heater/Sanitize button until you hear a beep.

The left LED will turn solid white, and the right LED will begin blinking red, indicating that the cycle has been successfully scheduled.

Please Note: The water temperature may reach between 158°F - 167°F (70°C - 75°C) during the sanitization cycle. Please use extreme caution if you need to check the water inside the water tank.

View this quick video guide here to learn more about how to use the sanitization feature.

Yes, two detachable parts of your Carepod One/One Plus are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The Carepod One, Cube, and Cube Plus models can be sterilized.

Two parts of your Carepod are safe for boiling water sterilization: the stainless steel water tank and the stainless steel inner lid cover.

If you’d like to sterilize the white wand, please dip only the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The lifespan of your Carepod wand or oscillator depends on how often you use your humidifier and how well it’s maintained. Under normal use and gentle care, wands or oscillators typically can last for years.

Using filtered or distilled water, cleaning your Carepod regularly, and handling the wand gently all help extend its lifespan.

If you require a wand replacement, you can visit this link here.

How do I set it up as a stand?

1. Align pole (B) with base (C).

2. Insert screw (D) through the bottom of base (C) and tighten it with the hex key (G). 

3. Turn the stand upright.

4. Attach the bracket base (A) to the top of pole (B) with the flat side facing up.

5. Secure it with screw (D).

6. Place the Carepod One Plus onto bracket base (A).

7. Secure the Carepod using four screws (E).

8. Ensure all screws are tightened securely before use.

How do I set it up as a table?

1. Remove the Carepod One Plus from the stand, if attached. 

2. Align pole (B) with base (C).

3. Insert screw (D) through the bottom of base (C) and tighten it with the hex key (G). 

4. Turn the stand upright.

5. Attach tabletop (F) to the top of pole (B). Rotate until it feels secure.

6. Make sure the tabletop is stable before use. 

7. For safety, please set only light items on the table, with a total weight under 20 lbs (10 kg).

Note: Do not place the Carepod on the tabletop.

Visit our full guide and video here.

Yes. The One Plus Stand is currently available in the United States and is covered by a One-year Manufacturer’s Warranty, which covers defects in the stand's main body and components.

To register and activate your warranty, click here.

No. The One Plus Stand is designed exclusively for the Carepod One Plus and is not compatible with the Carepod One.

No. The One Plus Stand is designed exclusively for the Carepod One Plus and should not be used as a stand for other Carepod models.

Note: When using the One Plus Stand as a table, do not place the Carepod on the tabletop. The tabletop is intended for lightweight items only.

The One Plus Stand weighs 10 lbs and measures 13.8"L × 13.8"W × 17.7"H (35.0 x 35.0 x 45.0 cm), and can be conveniently placed anywhere indoors.

The One Plus Stand is made of regular steel.

While replacement parts are not currently available for purchase on our website, our Customer Support Team is here to help.

If a component is missing or arrives damaged, please email us at [email protected]. Please include your Order Number, a brief description of the issue, and photo/s of the missing or damaged component.

The One Plus Stand is currently not offered with bundle pricing. This accessory can be purchased separately as needed.

However, if your bundle of 2 or 3 Carepod One Plus units was delivered within the last 30 days and you would like to purchase multiple stand accessories, we're here to provide additional guidance. Please email [email protected] and include your Order Number.

Once the stand has been converted into a tabletop, it should not be used to support your Carepod One Plus or any other Carepod humidifier.

The tabletop configuration is designed for everyday light use only. Please avoid placing items weighing more than 20 lb (10 kg) on the tabletop.

For the safest and most stable operation of your Carepod One Plus, we recommend using it in the stand configuration and ensuring that it is securely assembled according to the setup instructions. 

This timing may vary depending on your mist intensity.

Carepod Cube Plus can run up to a maximum of 32 hours on Mist Level 1. It can run up to a maximum of 12 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

Carepod Cube Plus is ideally used in rooms that are around 700 sq ft (65 m²). 

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

Take care to place it in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming toward the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

The first button is the Power button. Press this once to turn your Carepod on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

Carepod Cube Plus uses a unique patented process of heat pasteurization to sanitize the humidifier. It gets rid of harmful bacteria in just a 2-hour cycle. This new feature has been added for additional hygiene + extra peace of mind.

Note: After the heat sanitizing cycle ends, don’t forget to let the tank cool down for at least 1 hour before tossing the leftover water and refreshing with new filtered water.

Night mode will turn off all lights while keeping alert sounds active.

To turn on night mode, tap and hold the button.

To end night mode, simply tap any button on the humidifier’s control panel.

To turn on Auto-humidity, simply tap the Mist/Auto button until all three LED lights turn white.

The auto mode will set your Carepod to run at a medium-level mist. It will automatically turn the mist on or off by detecting your room’s humidity levels, continuously hydrating to reach a range of 40-60% relative humidity.

Please note that humidity levels are measured by Carepod’s built-in hygrometer. Measurements may fluctuate depending on where your humidifier is placed within the room.

Explore this quick video guide here.

On the top of your Carepod Cube Plus, there is a main panel with four buttons. From left to right: Power, Mist/Auto, Timer/Night Mode, and Heater/Sanitize.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Located around the Mist button are three LED light bars. These bars will turn white to indicate the humidity level your humidifier is set to.
Press the button to cycle to the next level of intensity.

• Level 1: Low mist
• Level 2: Medium mist
• Level 3: High mist

On the top of your Carepod Cube Plus, there is a main panel with four buttons. From left to right: Power, Mist/Auto, Timer/Night Mode, and Heater/Sanitize.

Located on top of the Timer button are three LED lights. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

• Level 1: Four hours (First light is white)
• Level 2: Six hours (First two lights are white)
• Level 3: Eight hours (All lights are white)

As time passes, the Timer LED lights will change levels to show how much time is left.

For example, if you set Carepod Cube Plus to Level 2 (six hours), after two hours, the lights will turn white at Level 1 to show that there are four hours left.

Find the Power button, located on the top of your Carepod Cube Plus. The LED lights will indicate the level of water remaining in the stainless-steel tank.

• Level 1: Lowest water level (First light is white)
• Level 2: Medium water level (First two lights are white)
• Level 3: Full water level (All lights are white)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled or filtered water to the MAX line (but not above the MAX line).

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.

For best performance, you may swap out for fresh distilled or filtered water every 48 hours.

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

1. Remove three parts from your Carepod.
   1. Water tank
   2. Inner lid cover
   3. White wand
2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.
5. Fully dry all parts with a clean towel.

Check out this quick video guide here.

Two parts of your Carepod can be sterilized in boiling water — the stainless-steel water tank and stainless-steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube Plus are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The water temperature inside the tank gradually warms up to approximately 106°F to 115°F (41°C to 46°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for quicker results.

For increased safety, the Cube Plus water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

If you scheduled a sanitization cycle, it will start automatically. The left LED will turn solid white, and the red LED will blink to indicate the cycle has been successfully scheduled.

To troubleshoot, follow these steps:

• Check the Heater/Sanitize button: Two blinking red LEDs should indicate that the sanitization cycle is active.
• Check the water level: The cycle will only begin once the water reaches a programmed low level.

Note: The water temperature may reach between 158°F - 167°F (70°C - 75°C) during the sanitization cycle. Please use extreme caution if you need to check the water inside the water tank.

View this quick video guide here to learn more about how to use the sanitization feature.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.
• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.
• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.
• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.
• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Try these solutions:

• Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alternate device.
• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.
• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
• Check the inner lid cover and silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The Lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid using the white knob in the center.
• Silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

We recommend placing the Carepod on a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator dot turns green.

Yes, a gentle dripping sound from your humidifier is completely normal. This is caused by water droplets or condensation falling from the stainless-steel inner lid cover into the water tank. This doesn’t affect performance — your Carepod is working properly.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

• Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses.
• Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

Once the water reaches a minimum level, Carepod will automatically shut off. 

Up to approximately 2 inches of water will remain to protect the self-floating oscillator wand from dry run damage. To restart Carepod, simply refill the humidifier tank with distilled or filtered water for continued use.

Carepod One Plus is an ultrasonic cool mist humidifier with the same trusted, doctor-invented design as our original Carepod One. It features a new calming, color-changing mood light to support ambiance, nighttime + everyday wellness routines, and a dark mode for restful sleep.

What’s new in One Plus:

• New calming, color-changing mood light

• Dark Mode

It’s everything you love about Carepod One, now with a glow upgrade.

Carepod One Plus has all the same core features as our classic Carepod One — including the stainless steel water tank, filter-free design, and ultrasonic cool mist technology — but with three fresh upgrades:

• Mood Light: Allows you to switch between 7 unique colors, adding a soothing, customizable glow to match any room or mood.
• Dark Mode: Relax with a light-free experience for deep, restful sleep.
• Compatible with Stand: Pair with a convertible stand — available in our newest bundle — to elevate the setup for improved airflow.

Aside from the lighting features and stand accessory, both models are identical in size, performance, and tank capacity.

With the newest bundle, your One Plus comes with the stand, elevating your setup for a refreshing experience.

Carepod One Plus is ideally used in rooms that are around 500 sq ft (46.5 m²). We recommend using your humidifier in a room that is not too big or too small for its capacity, as this can lead to over-humidification or ineffective use.

This timing may vary depending on your mist intensity.

Carepod One Plus can run up to a maximum of 30 hours on Mist Level 1. It can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

Carepod One Plus weighs 8lbs, measures 10.82" x 10.23" x 9.30", with a water tank capacity of 4L.

Carepod One Plus uses 110–120V~, 60Hz (US/CA) or 220–240V~, 50/60Hz (AU) voltage at 29W.

While we don’t offer upgrades, you can return your Carepod One if it was purchased within the last 30 days and place a new order for the Carepod One Plus to enjoy all its latest features.

Here’s how to get started: 

1. Unbox and take out your new Carepod One Plus.

2. Remove the tape securing its lid. 

3. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.

4. Move your Carepod One Plus to your desired space for hydration.

5. Set your  Carepod One Plus on top of a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

6. Fill the water tank up to the MAX line with filtered or distilled water.

7. Pull down the wand slightly so it can oscillate properly in the water.

8. Close the lid.

9. Connect the power cord.

10. Tap the Power button to start misting.

11. Adjust the mist intensity by tapping the Mist button.

12. Lastly, tap and hold the Mood Light button for 2 seconds to cycle through available colors.

13. Release the button to set your desired color.

View the Quick Setup Guide here.

Carepod One Plus is ideally used in rooms that are around 500 sq ft (46.5 m²). 

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing the Carepod One Plus on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

Take care to place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod One Plus in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming towards the bed. If it’s placed on a nightstand, aim Carepod One Plus away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

If you need to assemble the humidifier for any reason, here are the steps:

1. First, lay out all the parts.

2. There are six: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal, and white center knob.

3. Press the silicone seal firmly into the inner lid.

4. Attach the stainless-steel inner lid cover.

5. Secure the inner lid with the white center knob.

6. Place the water tank inside.

7. Align the lip of the tank with the lip of the main body.

8. Lastly, plug the wand into the inner lid.

Visit our full guide and video here.

On the top of your Carepod, there is a main panel with three buttons. 

From left to right: Mist/Mood Light, Power, and Timer/Dark Mode 

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

• Level 1: Low mist

• Level 2: Medium mist

• Level 3: High mist

The Mood Light button allows you to turn on and select a color light. Tap and hold the button for about two (2) seconds to turn the mood light on or off. Continue holding down to cycle through the available colors. Release the button to set the color

The Power button allows you to turn on and off your humidifier. It will turn red when it detects a low water level in your humidifier.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

• Level 1: Four hours

• Level 2: Six hours

• Level 3: Eight hours

The Dark Mode button turns off all the button lights. To use Dark Mode, tap and hold the button for two (2) seconds. To exit Dark Mode, simply tap any button on the control panel.

You can check out this link for a quick visual overview.

There are three buttons on the top of your Carepod One Plus. 

The center button is the Power button. Press this once to begin hydrating your room.

To stop humidification, press the Power button again. Your Carepod One Plus will automatically shut off after 30 seconds.

The best water for your Carepod One Plus is always distilled or filtered water. 

We recommend against tap water due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Yes, RO water can be added to Carepod One Plus for hydration use, as long as it’s not being filtered inside the humidifier.

Simply tap and hold the button for about 2 seconds to turn the Mood Light on and continue holding the button to cycle through seven color shades. Release the button to set your desired mood light color.

Visit our video guide here.

Yes! Tap and hold the Dark Mode button for two (2) seconds to turn off all the button lights. To exit Dark Mode, simply tap any button on the control panel.

Visit our video guide here.

On the top of your Carepod One Plus, there is a main panel with three buttons. From left to right: Mist/Mood Light, Power, and Timer/Dark Mode 

Look at the center button, the Power button. 

• Level 1: Lowest water level (First bar is green)

• Level 2: Medium water level (First two bars are green)

• Level 3: Full water level (All bars are green)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled or filtered water to the MAX line in the water tank. 

Please note that Carepod is designed to stop hydrating once it reaches its lowest water level, up to approximately 1-2 inches of water. This auto-shutoff safety feature helps protect its self-floating oscillator wand and supports long-term operation.

For best performance, you may swap out for fresh water every 48 hours. 

There are two ways to clean your premium humidifier: either through gentle handwashing or sterilization.

1. Remove three parts from your Carepod:

   • Water tank

   • Inner lid cover

   • White wand

2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.

3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only. 

4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.

5. Fully dry all parts with a clean towel.

Visit our full guide and video here.

Two parts of your Carepod One Plus can be sterilized in boiling water — stainless steel water tank, and stainless steel inner cover lid. 

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid, using the white knob in the center.
• Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

If you intend to reassemble your Carepod to ensure that all parts are accurately positioned, we’ve prepared a video guide here for you.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The lip of the tank is aligned with the lip of Carepod’s main body.

• Inner lid cover: Fully push the cover into the inner lid, using the white knob in the center.

• Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

You can also reassemble your humidifier by following this guide here. 

We recommend placing the Carepod One Plus on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator bar turns green.

Yes, a gentle dripping sound from your Carepod One Plus is completely normal. This is caused by water droplets or condensation falling from the stainless-steel inner lid cover into the water tank. This doesn’t affect performance — your Carepod is working properly.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

• Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses. 

• Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

We completely understand your preference. While there isn’t a “dim” function for the Mood Light, you can explore calming color shades with softer brightness or turn it off entirely. For a fully restful space, you can also switch to Dark Mode. Simply tap and hold the button for about two (2) seconds until all the button lights turn off.

On the top of your Carepod One Plus, there is a main panel with three buttons. From left to right: Mist/Mood Light, Power, and Timer/Dark Mode 

Located around the Mist/Mood Light button are three LED light bars. 

These bars will turn green to show the humidity level your humidifier is set to. Press the Mist/Mood Light button to adjust the humidity level.

• Level 1: Low humidification (First bar is green)

• Level 2: Medium mist (First two bars are green)

• Level 3: High mist (All bars are green)

On the top of your Carepod One Plus, there is a main panel with three buttons. From left to right: Mist/Mood Light, Power, and Timer/Dark Mode 

Located around the Timer/Dark Mode button are three LED light bars. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

• Level 1: Four hours (First bar is green)

• Level 2: Six hours (First two bars are green)

• Level 3: Eight hours (All bars are green)

As time passes, the LED light bars will change levels to show how much time is left. 

For example, if you set Carepod to Level 2 (six hours), after two hours, the bars will light up at Level 1 to show that there are four hours left.

We recommend placing the Carepod One Plus on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

As an additional tip, you can decrease Mist intensity to Low (Level 1).

We do not recommend adding essential or aromatherapy oils into your Carepod One Plus.

Oils can coat or damage the tank and internal parts, affecting both performance and longevity.

Yes, two detachable parts of your Carepod One Plus are dishwasher-safe:

• Stainless steel water tank

• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.

• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying.

• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

Take a look at the three indicator light bars around the Power button. 

Check the status: 

• Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds, and this alert should disappear.

• Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:

  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket. 

• Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link here to submit a support ticket.

Take a look at your Timer button.

• Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure. 

• Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a support ticket. 

If you see no issue with the wand, but the Timer button remains red, you can visit this link here to submit a support ticket.

If the mood light doesn’t respond when pressing the button, try resetting your Carepod by unplugging it for 30 seconds and plugging it back in. If the light still won’t change, please contact our Customer Support Team for further assistance.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist. 

• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.

• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.

• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a ticket. 

• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 3 (high intensity). If it is, you can press the Mist button to decrease the intensity level for a gentler mist. 

• Check the inner lid cover, white knob, and orange silicone seal. Ensure that these components are correctly assembled and firmly secured.

Try these solutions: 

• Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alternate device.

• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered or distilled water.

• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.

• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link here to submit a ticket. 

• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Carepod One is an ultrasonic cool mist humidifier designed with a stainless steel water tank for easier cleaning and 99.9% sterilizability.

Doctor-invented and filter-free, Carepod is built to support your immune system and alleviate cold, allergy, and flu symptoms by hydrating dry air.

This timing may vary depending on your mist intensity.

Carepod One can run up to 30 hours on Mist Level 1 and can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

Here’s how to get started:

1. Unbox and take out your new Carepod.
2. Remove the tape securing its lid.
3. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.
4. Move your Carepod to your desired space for hydration.
5. Set your Carepod on top of a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.
6. Fill the water tank up to the MAX line with filtered/distilled water.
7. Pull down the wand slightly so it can oscillate properly in the water.
8. Close the lid.
9. Connect the power cord.
10. You're ready to hydrate your room!

View the Quick Setup Guide here.

Carepod One is ideally used in rooms that are around 500 sq ft (46.5 m²).

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing the Carepod in a higher location, such as a tabletop or stool, so that the mist has some clearance in the air.  Also, place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.
If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed.

This way, the occupant will not be directly exposed to too much moisture.

If you need to assemble your Carepod One for any reason, here are the steps:

1. First, lay out all the parts.
2. There are six: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal, and white center knob.
3. Press the silicone seal firmly into the inner lid.
4. Attach the stainless-steel inner lid cover.
5. Secure the inner lid with the white center knob.
6. Place the water tank inside.
7. Align the lip of the tank with the lip of the main body.
8. Lastly, plug the wand into the inner lid.

Visit our full guide and video here.

On the top of your Carepod, there is a main panel with three buttons.

From left to right: Mist, Power, and Timer.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

• Level 1: Low mist
• Level 2: Medium mist
• Level 3: High mist

The Power button allows you to turn on and off your humidifier. It will turn red when it detects a low water level in your humidifier.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

• Level 1: Four hours
• Level 2: Six hours
• Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings.

There are three buttons on the top of your Carepod.

The center button is the Power button. Press this once to begin hydrating your room.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

The best water for your Carepod One is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Located around the Mist button are three LED light bars.

These bars will turn green to show the humidity level your humidifier is set to. Press the Mist button to adjust the humidity level.

• Level 1: Low humidification (First bar is green)
• Level 2: Medium mist (First two bars are green)
• Level 3: High mist (All bars are green)

On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Located around the Timer button are three LED light bars. If you do not wish to run your humidifier continuously, you can use this button to choose a set run time.

• Level 1: Four hours (First bar is green)
• Level 2: Six hours (First two bars are green)
• Level 3: Eight hours (All bars are green)

As time passes, the Timer LED lights will change levels to show how much time is left.

For example, if you set Carepod to Level 2 (six hours), after two hours, the bars will light up at Level 1 to show that there are four hours left.

We do NOT recommend adding essential or aromatherapy oils into your Carepod.

Oils can coat or damage the tank and internal parts, affecting both performance and longevity.

On the top of your Carepod, there is a main panel with three buttons. From left to right: Mist, Power, and Timer.

Look at the center button, the Power button.

• Level 1: Lowest water level (First bar is green)
• Level 2: Medium water level (First two bars are green)
• Level 3: Full water level (All bars are green)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled/filtered water to the MAX line in the water tank.

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.

For best performance, you may swap out for fresh water every 48 hours.

We recommend placing the Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

As an additional tip, you can decrease Mist intensity to Low (Level 1).

You can also use the Timer feature to schedule a runtime between 4 to 8 hours based on your preference.

There are two ways to clean your premium humidifier: either through gentle handwashing or sterilization.

1. Remove three parts from your Carepod.
   • Water tank
   • Inner lid cover
   • White wand
2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize these two parts in boiling water.
3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.
5. Fully dry all parts with a clean towel.

Visit our full guide and video here.

Two parts of your Carepod can be sterilized in boiling water — the stainless-steel water tank and stainless-steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod One are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

Take a look at the three indicator light bars around the Power button.

Check the status:

• Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds, and this alert should disappear.
• Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a support ticket.
• Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link to submit a support ticket.

Take a look at your Timer button.

• Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.

• Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link to submit a support ticket.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.
• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.
• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.
• Examine the white wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.
• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Try these solutions:

• Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alternate device.
• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.
• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
• Check the inner lid cover and orange silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The Lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid using the white knob in the center.
• Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

You can also reassemble your humidifier by following this guide here.

We recommend placing the Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator bar turns green.

At the moment, there is no option to turn off the lights on your Carepod One.

If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings.

The slight change in direction will increase your comfort level regarding the lights, and due to the power of Carepod’s humidifying mist, will not affect the full hydration of your bedroom.

Yes, a gentle dripping sound from your humidifier is completely normal. This is caused by water droplets or condensation falling from the stainless-steel inner lid cover into the water tank. This doesn’t affect performance — your Carepod is working properly.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid, using the white knob in the center.
• Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

If you intend to reassemble your Carepod to ensure that all parts are accurately positioned, we’ve prepared a video guide here for you.

Once the water reaches a minimum level, Carepod will automatically shut off. 

Up to approximately 2 inches of water will remain to protect the self-floating oscillator wand from dry run damage. To restart Carepod, simply refill the humidifier tank with distilled or filtered water for continued use.

Carepod Mini is an ultrasonic cool mist humidifier with a filter-free water tank for simple, easy cleaning. The Mini helps to hydrate cozy spaces up to 350 sq ft (32.5 m²), bringing fresh, healthy, and clean air to nurseries, bedrooms, and indoor spaces everywhere.

Key benefits:

• Remarkably simple 3-piece design for hassle-free cleaning
• Hydrates the air in your home to fight allergies and dry skin
• Improves air quality and eases congestion, providing a better night’s sleep for the entire family

This timing may vary depending on your mist intensity.

Carepod Mini can run up to a maximum of 20 hours on Mist Level 1. Mini can run up to a maximum of 10 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

If you need to reassemble the humidifier for any reason, here are the steps:

1. First, lay out all the parts.
2. There are six parts: Power Cord, Water Tank, Control Panel Lid, Inner Lid, Silicone Seal, and Wand.
3. Press the silicone seal firmly into the control panel lid.
4. Align the Inner Lid with the Control Panel Lid and firmly attach them together.
5. Plug the wand into the inner lid.
6. Lastly, connect the Power Cord to the designated port on the Lid Handle. Then, plug the other end into a power outlet.

Watch the assembly guide here.

Here’s how to get started:

1. Unbox and take out your new Carepod.
2. Lift the lid of the humidifier.
3. Remove the tape securing its lid. 
4. Attach the white wand into the inner lid.
5. Move your Carepod to your desired space for hydration.
6. Set your Carepod on top of a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.
7. Fill the water tank up to the MAX line with filtered/distilled water.
8. Close the lid.
9. Connect the power cord to the handle.

View the Quick Setup Guide here.

Carepod Mini is ideally used in rooms that are around 350 sq ft (32.5 m²).

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.
Take care to place it in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming towards the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

On the top of your Carepod, there is a main panel with three buttons.

From left to right: Mist, Power, and Timer.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

• Level 1: Low mist
• Level 2: Medium mist
• Level 3: High mist

The Power button allows you to turn on and off your humidifier. It will turn red when it detects a low water level in your humidifier.

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

• Level 1: Four hours
• Level 2: Six hours
• Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings.

There are three buttons on the top of your Carepod.

The center button is the Power button. Press this once to begin hydrating your room.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

The best water for your Carepod Mini is always distilled or filtered water.

We recommend against tap water due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Check out this quick guide and video here.

Try these solutions:

• Don’t forget to make sure it’s plugged in with a working power outlet – you can double-check with an alternate device.
• Check for any visible damage on the power cord.

If the issue persists even after plugging into a working power outlet, whether there's visible damage or not, please visit this link to submit a support ticket.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.

• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.

• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.

• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.

• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

We recommend placing the Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator bar turns green.

Yes, a gentle dripping sound from your humidifier is completely normal. This is caused by water droplets or condensation falling from the stainless-steel inner lid cover into the water tank. This doesn’t affect performance — your Carepod is working properly.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

• Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses.
• Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

Look at the middle button on your humidifier, the Power button.

When the first bar is illuminated green, your Carepod is at the lowest water level. When there are two green bars, the humidifier is at the medium water level. 

Lastly, three green bars mean that the humidifier tank is full.

Once the water reaches a minimum level, Carepod will automatically shut off. 

Up to approximately 2 inches of water will remain to protect the self-floating oscillator wand from dry run damage. To restart Carepod, simply refill the humidifier tank with distilled or filtered water for continued use.

Carepod Cube is an ultrasonic dual cool and warm mist humidifier designed with a stainless steel water tank for easier cleaning and 99.9% sterilizability. Doctor-invented and filter-free, Carepod helps to hydrate up to 700 sq ft (65 m²), bringing fresh, healthy, and clean air to living rooms, bedrooms, offices, and indoor spaces everywhere.

Key benefits:

• 2-piece dishwasher-safe design for hassle-free cleaning.
• Stainless steel anti-mold interior for 99.9% sterilization.
• Enjoy better breathing, improved sleep, and healthier skin.

This timing may vary depending on your mist intensity.

Carepod Cube can run up to a maximum of 32 hours on Mist Level 1. Cube can run up to a maximum of 12 hours on Mist Level 3, the highest intensity setting.

Additionally, you can adjust the built-in timer to choose how many consecutive hours you would like your humidifier to run, ranging from four to eight hours.

Please be aware that the humidifier's operation duration may also vary depending on environmental conditions such as temperature and humidity.

Here’s how to get started:

1. Unbox and take out your new Carepod.
2. (Optional step) Attach the four legs with the included screws. Screwdriver not included. 
3. Lift the lid of the humidifier.
4. Remove the tape securing its lid. 
5. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.
6. Move your Carepod to your desired space for hydration.
7. Set your Carepod on top of a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.
8. Fill the water tank up to the MAX line with filtered/distilled water.
9. Gently pull the white wand down, toward the direction of the tank. 
10. Close the lid.
11. Connect the power cord.

Carepod Cube is ideally used in rooms that are around 700 sq ft (65 m²). 

It is best to use your humidifier in a space that is not too big or too small for its capacity – otherwise, this can result in over-humidification or ineffective hydration.

We recommend placing your Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

Take care to place it in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden objects or areas, such as hardwood floors or tables.

We also recommend keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.

Lastly, if you are placing your humidifier in a bedroom, keep it at least three feet away if aiming towards the bed. If it’s placed on a nightstand, aim Carepod away from the bed. This way, the occupant will not be directly exposed to too much moisture, and the mist can fully circulate throughout the room.

If you need to assemble your Carepod Cube for any reason, here are the steps:

1. First, lay out all the parts.
2. There are six parts: the main Carepod body, stainless steel water tank, inner lid cover, white wand, orange silicone seal, and white center knob.
3. Lift the lid gently.
4. Press the silicone seal firmly into the inner lid.
5. Attach the stainless-steel inner lid cover.
6. Secure the inner lid cover with the white center knob.
7. Place the water tank inside.
8. Align the lip of the water tank with the lip of the main body.
9. Lastly, plug the wand into the inner lid.

On the top of your Carepod Cube, there is a main control panel with four buttons.

From left to right: Power, Mist, Timer, and Heater.

The Power button allows you to turn on and off your humidifier. Press this once to turn your Carepod Cube on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds. Please note that the Power LED light will turn red when it detects a low water level in your humidifier.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Press the button to cycle to the next level of intensity.

• Level 1: Low mist
• Level 2: Medium mist
• Level 3: High mist

The Timer button lets you set a run time for humidification. Press the button to cycle to the next level of duration.

• Level 1: Four hours
• Level 2: Six hours
• Level 3: Eight hours

For each button, you can press through to cycle through different levels or settings. Please note that the LED indicator lights will change as time passes to indicate how much time is remaining. Not setting the Timer means continuous operation until the water runs out.

There are four buttons on the top of your Carepod Cube.

The first button is the Power button. Press this once to turn your Cube on. If the water tank is full, it will initiate hydration with Level 3 Mist, as indicated by the white LED light.

To stop humidification, press the Power button again. Your Carepod will automatically shut off after 30 seconds.

Press the Power button, and then press the Heater button. When the white alert bar on the Heater button appears, the heating function is turned on.

The water temperature inside the tank gradually warms up to approximately 106°F to 115°F (41°C to 46°C) over the course of 30-60 minutes. During the colder months, we recommend adding lukewarm or warm distilled or filtered water (around 86°F / 30°C) to produce heated mist more immediately.

For increased safety, the Cube’s water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

If you press the Heater button again, the white alert bars will turn off and switch to cool mist. Please note that if Carepod detects a low water level, its heating function will automatically shut off for safety.

The best water for your Carepod Cube is always distilled or filtered water.

We recommend against tap water due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

On the top of your Carepod Cube, there is a main panel with four buttons. From left to right: Power, Mist, Timer, and Heater.

The Mist button allows you to adjust the amount of humidity your Carepod emits. Located around the Mist button are three LED light bars. These bars will turn white to indicate the humidity level your humidifier is set to.

Press the button to cycle to the next level of intensity.

• Level 1: Low mist
• Level 2: Medium mist
• Level 3: High mist

Find the Power button, located on the top of your Carepod Cube. The LED lights will indicate the level of water remaining in the stainless steel tank.

• Level 1: Lowest water level (First bar is green)
• Level 2: Medium water level (First two bars are green)
• Level 3: Full water level (All bars are green)

We recommend always beginning your room’s hydration by filling your Carepod’s water tank with distilled or filtered water to the MAX line (but not above the MAX line).

Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand.

For best performance, you may swap out for fresh distilled or filtered water every 48 hours.

We do NOT recommend adding essential or aromatherapy oils into your Carepod.

Oils can coat or damage the tank and internal parts, affecting both performance and longevity.

There are two ways to clean your premium humidifier – either through gentle handwashing or sterilization.

1. Remove three parts from your Carepod.
   1. Water tank
   2. Inner lid cover
   3. White wand
2. Handwash two parts – stainless steel water tank & inner lid cover – gently with dish soap and water. You may also sterilize both parts in boiling water.
3. Gently wash only the bottom half of the white wand. For extra care, use a soft sponge or a gentle toothbrush. If you wish to sterilize the white wand, you may quickly dip the base into boiling water for 1-2 seconds only.
4. When washing the white wand, take care to wash only the bottom half. Do not wash the top half, where the wand plugs into the humidifier's inner lid.
5. Fully dry all parts with a clean towel.

Two parts of your Carepod can be sterilized in boiling water — the stainless-steel water tank and stainless-steel inner cover lid.

If you’d like to sterilize the white wand, be sure to only quickly dip the base in boiling water for 1-2 seconds.

Yes, two detachable parts of your Carepod Cube are dishwasher-safe:

• Stainless steel water tank
• Stainless steel inner lid cover

For optimal, long-lasting performance, we recommend the following:

• Use gentle dish detergents, as harsh detergents can impact materials over time.
• Place stainless steel items in your dishwasher’s upper rack, spaced apart from other items for optimal cleaning and drying
• Use the dishwasher’s minimum temperature setting to help prevent potential surface wear caused by prolonged exposure to higher heat settings.

The water temperature inside the tank gradually warms up to approximately 106°F to 115°F (41°C to 46°C). For safety reasons, and depending on the original water temperature, it may take from 30-60 minutes to reach higher levels. You may use lukewarm or warm distilled or filtered water for quicker results.

For increased safety, the Cube’s water temperatures will never reach the same high or boiling levels of a traditional steam vaporizer.

Take a look at the three indicator light dots above the Power button.

Check the status:

• Level 1 flashing red three times: This signals that your tank is filled with water. Wait a few seconds, and this alert should disappear.
• Level 1 staying red: This means that there is not enough water for humidification. Make sure to add the right amount of water, up to (but not above) the MAX fill line. If there’s enough water, this could indicate an issue with the wand. To troubleshoot:
  • Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a support ticket.
• Level 2 red: Your humidifier may be experiencing a PCB (Printed Circuit Board) error. Please visit this link to submit a support ticket.

Take a look at your Timer button.

• Level 1 red - The red light flashing on the Timer button could indicate a potential issue with the wand or fan failure.

• Check the white wand. Unplug it from the inner lid. Examine the wand for any signs of spots or cracks. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a support ticket.

If you see no issue with the wand, but the Timer button remains red, you can visit this link to submit a support ticket.

Try these solutions:

• Check to see if the humidifier is set to Mist Level 1 (low intensity). If it’s low, you can press the Mist button to increase the intensity level for a more powerful mist.

• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. If it’s below the recommended level, please refill to the MAX fill line with filtered/distilled water.

• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and replugging again. When closing the lid, make sure the base of the wand is submerged in the water.

• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket. 

• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.

Try these solutions:

• Reset your Carepod. Turn off and unplug from the power source. Give it a few minutes, then plug the unit back into the power source. Check the Power indicator light to confirm it’s on. Don’t forget to make sure it’s a working power outlet – you can double-check with an alternate device.
• Check the water level. Examine the tank to make sure that the water level is either at or right below the MAX fill line. Please note that Carepod stops hydrating once it reaches its lowest water levels, leaving behind 1-2 inches of water in the tank to protect its self-floating wand. If the water is below the recommended level, please refill to the MAX fill line with filtered/distilled water.
• Check the white wand’s attachment. Is it firmly plugged into your Carepod’s inner lid? Try unplugging and re-plugging again. When closing the lid, make sure the base of the wand is submerged in the water.
• Examine the white wand for any signs of spots or cracks after you unplug it from the inner lid. Gently shake it and listen for any water inside. If you spot any visual issues or hear the rattling of water, please visit this link to submit a ticket.
• Clean the white wand. If the structure of the wand looks fine, but you find any substances that might be disrupting its ability to create mist, we recommend cleaning the bottom half of your wand thoroughly. You may use a soft sponge or toothbrush with soap and water to gently clean.
• Check the inner lid cover and orange silicone seal. Ensure that both pieces – lid cover and seal – are pressed in and fully secure.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The Lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid using the white knob in the center.
• Orange silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

Check three pieces to make sure that they are accurately positioned:

• Water tank: The lip of the tank is aligned with the lip of Carepod’s main body.
• Inner lid cover: Fully push the cover into the inner lid, using the white knob in the center.
• Gray silicone seal: Press around the edges of the inner lid to make sure this is also fully pushed in.

If you intend to reassemble your Carepod to ensure that all parts are accurately positioned, we’ve prepared a video guide here for you.

We recommend placing the Carepod on a table, stool, or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly and keep it from collecting on the floor.

You can also set the Mist intensity to Low (Level 1), unless your indoor environment is especially dry or hot. To do so, press the Mist button until only the first light indicator dot turns green.

At the moment, there is no option to turn off the lights on your Carepod Cube.

If the lights are impacting you at night, we recommend positioning your Carepod device at an adjusted angle or position to minimize the direct impact of the indicator lights on your surroundings.

The slight change in direction will increase your comfort level regarding the lights, and due to the power of Carepod’s humidifying mist, it will not affect the full hydration of your bedroom.

Yes, a gentle dripping sound from your humidifier is completely normal. This is caused by water droplets or condensation falling from the stainless-steel inner lid cover into the water tank. This doesn’t affect performance — your Carepod is working properly.

The beeping sound cannot be turned off completely.

However, there are a few things you can do to minimize its frequency.

• Timer: Utilize the timer feature on the humidifier. By setting a specific amount of time for it to run, it will automatically shut off after that duration, reducing the need for button presses. 
• Full Water Levels: Secondly, make sure that the water tank is filled up to (but not above) the MAX line before going to sleep. This will help minimize the need for any refilling during the night and will reduce the frequency of beeping sounds.

Once the water reaches a minimum level, Carepod will automatically shut off. 

Up to approximately 2 inches of water will remain to protect the self-floating oscillator wand from dry run damage. To restart Carepod, simply refill the humidifier tank with distilled or filtered water for continued use.

The Protection Plan is available to you, if all of the following is true for you:

• You are a customer, located in the United States of America (excluding territories)
• You purchased your product directly from the Carepod website
• There are at least 60 days remaining in the Manufacturer’s Warranty period

• You are located outside of the United States of America.
• You purchased your product from a third-party seller, or from another place that’s not the Carepod website
• After a product breakdown occurs
• There are fewer than 60 days remaining in your product’s Manufacturer’s Warranty period

The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. XCover's dedicated team aims to complete 95% of claims within 3 days of claim filing, so keep a close eye on your emails to ensure there’s no delay.

When you first visit XCover you will need to activate your account. Simply find the confirmation email from XCover in your inbox and click the link to set up your XCover Account.

Once your account is activated, visit XCover Claims to get started.

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are tax-advantaged accounts that help cover eligible medical and wellness expenses. These accounts are typically offered through your employer and managed by an HSA/FSA administrator (check with your HR team if you’re unsure who this is).

HSAs require a high-deductible health plan and let you save pre-tax funds that roll over yearly. FSAs aren’t tied to a specific plan, but funds must be used within the same plan year (typically “use-it-or-lose-it”) and are elected during your employer’s open enrollment period, usually in October or November.

For more details, visit Truemed’s guide to HSA/FSA.

Truemed enables HSA/FSA eligibility for health-promoting products. They work with licensed healthcare providers to issue Letters of Medical Necessity (LMNs) based on a quick intake form.

Truemed is backed by leaders from Thrive Market, Eight Sleep, Levels, and more.

Yes. If you're unsure whether you have one:

• Contact your employee benefits coordinator.

• Enrollment usually occurs during your company's open enrollment period.
  

While you can’t use your HSA/FSA retroactively, you may still qualify for reimbursement if you have a valid Letter of Medical Necessity (LMN) dated on or before the day you purchased your Carepod. You can submit the LMN along with your receipt to your HSA/FSA administrator for review.

A Letter of Medical Necessity (LMN) is a doctor's note verifying that a product is medically necessary to treat, mitigate, or prevent a condition — making it eligible for HSA/FSA use.

Most LMNs are issued within 2–5 hours. If it takes longer, check your spam folder or contact [email protected].

Yes. You can still submit for partial reimbursement. 

For example, if you purchase an eligible item for $100 but only have $60 in your account, you can reimburse $60 of your purchase with your tax-free funds (with the remaining $40 paid for as normal).

Most reimbursement claims are processed within 7–10 business days, depending on your HSA/FSA provider.

No worries — Truemed’s support team is ready to help! Contact them at [email protected].

HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator’s form.

Unfortunately, Truemed is only available to U.S. customers at this time.

Only the Carepod humidifier unit qualifies for reimbursement. Accessories, replacement oscillator wands, and warranties are not eligible under current IRS guidelines.

Afterpay is a flexible digital payment option that allows eligible customers to purchase a Carepod now and split the cost into four equal, interest-free payments over six weeks.

When you choose Afterpay at checkout, Afterpay will manage your payments and payment schedule.

Add the Carepod products you’d like to purchase to your cart and proceed to checkout. Select Afterpay as your payment method and follow the prompts to complete your purchase. If you don’t have an Afterpay account, you’ll be prompted to sign up.

Please note: Having an Afterpay account does not guarantee approval for every purchase. Approval is determined by Afterpay at the time of purchase. Once approved, your Carepod order will be processed and shipped according to our standard processing and delivery timelines.

For questions about approval, eligibility, or your Afterpay account, please refer to your Afterpay Installment Agreement, visit the Afterpay Help Center, or contact Afterpay Customer Support.

Yes. You’ll need an Afterpay account to use this payment option. If you don’t have one yet, you can sign up during checkout.

No. Afterpay does not charge interest on your purchase. There are also no late fees when payments are made on time.

Please note: If you miss a payment, a late fee may apply. Please refer to your Afterpay Installment Agreement for full terms and details, or contact Afterpay Customer Support.

Afterpay is available to eligible customers in the United States (US), Canada (CA), Australia (AU), and the United Kingdom (UK). Approval and eligibility are determined by Afterpay.

Yes. Afterpay can be used to purchase eligible Carepod accessories and replacement parts available on our website. 

Afterpay approval decisions are made by Afterpay and can vary from one purchase to another. If your purchase is declined, you can try checking your Afterpay account for more information or contact Afterpay Customer Support for assistance. 

You can also return to checkout and select another available payment method. 

If you believe you were charged twice or charged an incorrect amount, please contact Afterpay Customer Support for assistance, as Afterpay manages your payment transactions and plans.

Yes. Eligible sitewide discounts and promotions are automatically applied to your order at checkout. These offers cannot be combined or stacked with other discount codes.

Afterpay will calculate your payment schedule based on the discounted order total. Please note that Afterpay’s approval and eligibility requirements still apply.

Typically, once your order has been cancelled, Carepod will process the refund to your original payment method, the timeframe of which may be dependent on your payment provider’s processing time.

Please note: Afterpay will handle any updates to your refund and payment plan. For more information, please contact Afterpay Customer Support.

Yes. You can return a Carepod purchase paid with Afterpay as long as it meets our return requirements. The item must be in the condition you received it, include all components and original packaging, and you’ll need to provide proof of purchase. 

Once your return is approved, Carepod will process the refund to your original payment method, the timeframe of which may be dependent on your payment provider’s processing time.

Please note: Afterpay will handle any updates to your refund and payment plan. For more information, please contact Afterpay Customer Support.

Typically, once the returned item has been received and inspected by our warehouse, your refund will be issued to your original payment method. 

If you continue to see upcoming or scheduled payments after receiving a refund notification from us, please contact Afterpay Customer Support directly for assistance with your payment plan.

Afterpay manages your payment schedule, so we do not have direct access to make changes to your Afterpay account or payment plan. For assistance with your payment schedule, please contact Afterpay Customer Support. 

Our Customer Support Team is available to assist you!

Monday - Thursday: 9 AM - 5 PM CST
Friday: 9 AM - 3 PM CST

• Email us at [email protected].
• Visit our Support page: https://support.hellocarepod.com/. 
• You may also leave us a message through our chatbot located in the lower right corner of our website.